IT Support
Helvetic IT Solution makes sure your IT runs smoothly, whether for everyday tasks or special challenges. That way everyone in your company knows they are always in the best hands. Our experienced IT specialists are reliably available to you for both permanent and temporary on-site support.
Fast. Competent. There for you.
Our experienced IT experts support you flexibly: as a permanent on-site contact or for temporary projects. For complex questions, our system and network technicians bring in-depth know-how to handle 2nd- and 3rd-level support, delivering solutions quickly and sustainably.
Our range of services for you:
- Comprehensive 1st-, 2nd- and 3rd-level support for your entire IT infrastructure
- Handling individual support cases to relieve your internal IT
- Support during business hours (08:00 to 17:30)
- Remote support for fast help from a distance
- User management, e.g. Active Directory, Azure, Adobe, etc.
- Analysis and resolution of hardware faults
- Proactive monitoring of your systems
- Coordination with third-party providers
- Support for custom applications
- Maintenance and updating of IT documentation
- Contractually defined Service Level Agreements (SLAs)