IT Support Premium
With Helvetic IT Solution Premium you enjoy round-the-clock support and the highest IT security, for maximum availability and worry-free IT in your company. Our experienced IT specialists are available to you 24 hours a day, 7 days a week, whether for routine tasks or complex challenges. That way your users always know they are in the best hands.
IT Support Premium for companies with high standards
For demanding requirements, our system and network technicians apply their expert knowledge and provide competent 2nd- and 3rd-level support, solving problems quickly, reliably and sustainably.
Our premium services at a glance:
- Full 1st-, 2nd- and 3rd-level support for your entire IT infrastructure
- Prioritised handling of support cases around the clock
- Remote support and on-site support as needed
- Proactive monitoring of your systems and infrastructure
- User management, e.g. Active Directory, Azure, Adobe, etc.
- Hardware fault analysis and fast resolution
- Coordination with third-party providers
- Support for custom applications
- Maintenance and continuous updating of IT documentation
- Contractually defined premium Service Level Agreements (SLAs) for maximum availability